NHTSA Complaint #11495674 — 2018 KIA FORTE

I initially submitted a complaint on Nov 6 with my 2018 kia about engine failure /possibly, my car was towed to Darcars kia Urbana pike in frederick md, I had just made an appointment with them b4 my car broke down to get the trunk & air bag recalls taken care of 11/09 my car sat there until yesterday, they never took care of the recalls? REGARDLESS my engine /break down shouldn't they have fixed those issues? And I was told they would run diagnostic test on my car to figure out what happened, I never received anything other than them wanting me to pay 7,000 to fix my car ,or they would give me 500.if I wanted to sell they told my insurance agent I had engine failure from normal wear and tear? I didn't know they only expect their kias to run 100,000k also got a bill with absolutely no explanation of why I was charged,they clearly are playing a game- I called kia America who left me on hold over 2 hrs until I hung up,also emailed them about my recalls not being taken care of - they said it's not their problem, I'm assuming I should get a lawyer now