NHTSA Complaint #11495543 — 2018 HONDA HR-V

1. The dealership assembled a new engine and pulse control module. 2. 1st issue was the car wasn’t in safe condition to drive due to knocking noise. 2nd issue is that the pedal wasn’t working properly as had to pull over to the shoulder and then the car wouldn’t leave from a parked state, brake light was on, and engine overheating. 3rd issue got car back with a smoke/cigarette/burn odor and jittering / stuttering when put in a stopped state transitioning to a moving state. 3. Yes, Bill Page Honda in Falls Church. 4. Yes 5. No warning prior to failure 07/28/22: car experienced loud knocking noise upon being turned on and got it towed to dealership on 07/29/22. Dealership got a new engine for the 1st issue and I picked up the car in September 2022 but upon driving it for the first time since the 1st issue, experienced pedal not functioning to accelerate and engine overheating causing me to get car towed back to dealership on 09/20/22. 10/02/22 picked up the car from the dealership and I noticed a burn / smoke odor left on the car. Let me be clear that neither I nor anyone who has stepped foot in my vehicle smokes so this was quire alarming. Also, while driving it I noticed my car started to jerk / stutter / hesitate whenever it was in a non-moving position transitioning to a moving position. 10/10/22 I returned my car back to the dealership due to the 3rd issue regarding the odor and jittering / stuttering issue. 11/30/22 picked up the car as the dealership informed me the car was ready with the issues resolved, however upon getting the car back and driving it back home I experienced the same issues and they didn’t resolve the odor problem. Even after the fact of bringing it to the dealership for the past 4 months, more issues keep surfacing making it more and more dangerous to handle my vehicle and I’m not trustworthy of it nor my dealership that’s been attempting to resolve issues under my active car warranty.