NHTSA Complaint #11495393 — 2019 SUBARU OUTBACK
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11495393 |
| Vehicle | 2019 SUBARU OUTBACK |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
Bought car end of August off lease with 40K on it from local Subaru dealer. Dealer made point of telling me car had new tires and battery which was appreciated. Have added 900 miles since then mostly local. After not driving for a week in September car would not start. Charged battery all seemed fine been driving frequently after that no issues. Now with colder weather car does not start if not driven for 2 days or more. Using multimeter was able to find circuit for DCM (what Subaru refers to as the Data Control Module) was drawing power when car should be in sleep mode. Brought to Subaru dealer today and was advised the DCM needs to be replaced. I am aware of many other people with this particular car having similar issues with no identified culprit, recommend this be looked at as possible issue specifically the StarLink system.
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