NHTSA Complaint #11495387 — 2022 HYUNDAI VENUE

August 08, 2022 I called the Towson office to arrange an oil change appointment since I had a bad experience with them my very first oil change I was told to speak with the manager to set up an appointment for a free auto detailing whenever I bring my car in for an oil change. The Service Manager informed me that there was also a recall on my car and that when I bring my car in I can have the recall taken care of as well. My appointment was set for September 1, 2022 I took the entire day off of work since I didn’t expect my car to be done in a few hours. The service advisor that day told me that the parts were not in for the recall and said that it wouldn’t be completed that day. Well that was an entire day that I took off for an oil change and my car to be washed and vacuumed. He told me that once the parts were in that I would receive a text message saying that it was in. Well that was September 1, 2022 it will be December 1 in a day and nothing. Not to mention I would not have know about the recall prior to the letter coming in the mail had the service manager not mentioned it to me. I have my appointment confirmation that states the recall as well as the receipt from my September 1 appointment that states I would receive a text message once the parts were in. I think this is totally unacceptable.