NHTSA Complaint #11495141 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated that after starting the vehicle, the vehicle failed to accelerate moving forward or while attempting to reverse. There were no warning lights illuminated. The vehicle was towed to the dealer and the contact was informed that the failure might be related to NHTSA Campaign Number: 13V523000 (Power Train) however, the VIN was not included. The contact then had the vehicle towed to a certified mechanic who installed a rebuilt transmission to replace the existing transmission. Approximately 6 months later the failure reoccurred. The vehicle was returned to the same certified mechanic who stated that the TCM needed to be reprogrammed. The vehicle was towed to the dealer who performed the reprogramming of the TCM; however, the failure reoccurred. The contact returned the vehicle to the mechanic to be diagnosed and it was determined that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware by the dealer who denied the repair under the recall due to the VIN not being included. The approximate failure mileage was 125,000.