NHTSA Complaint #11495100 — 2012 FORD FIESTA
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11495100 |
| Vehicle | 2012 FORD FIESTA |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | DC |
Consumer Description
Ford is refusing to honor extension of warranty in attached notice from Ford which extended warranty on (Transmission Control Module) TCM module for 2012 ford fiestas to 10 years and 150,000 miles. Computer check of systems reports by independent mechanic showed TCM failure. Car disengaged from transmission during highway travel, car has trouble shifting, car sometimes will not start but if retry immediately restarts. When first starting car car will not go into gear even though selected on gear shift. Sometimes when shifting failure occurs check transmission light goes on. Problems temporarily fixes if perform transmission reset procedure. Ford will not honor warranty. Repair shops reporting 4 month backlog on replacement TCM. Ford will not provide rental car while waiting for part. Car is dangerous to drive because can lose power on highway and acts like car in neutral
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