NHTSA Complaint #11495096 — 2022 LEXUS NX
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11495096 |
| Vehicle | 2022 LEXUS NX |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
On two occasions the car has locked us out. The auxiliary battery fails which does not allow the electric door locks to operate. It’s necessary to follow a manual procedure to unlock the driver door so the hood can be opened and the auxiliary battery can be charged and the car jump started. We purchased the car on July 30, 2022 and it has 2400 miles on the odometer. On each occasion the local Lexus dealer sent a technician to open the car and jump start the engine. Following the second occurrence we were instructed to bring the car to the dealership. They could find nothing wrong. This morning the Service Manager told me they had tested the battery five times over several days and it continued to show itself healthy. On a whim the service manager tested it again and it was dead as a door nail. The test showed a bad cell. The good news is that the problem was diagnosed and a new battery has been ordered. The potentially bad news is that the auxiliary battery in the NX450h+ may be defective in other cars.
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