NHTSA Complaint #11494297 — 2022 BMW IX

What component or system failed or malfunctioned, and is it available for inspection upon request? The rear parking assist function malfunctioned. How was your safety or the safety of others put at risk? The car was expected to reverse park itself. Instead it never stopped going backwards an crashed into the wall at the end of the parking area. It was not able to recognize the presence of a wall (approx height 3 feet) and crashed into it. Has the problem been reproduced or confirmed by a dealer or independent service center? The BMW engineers stated that the were not able to reproduce the problem in their tests. I was told the 'black box' in the car was not able to show that there was any malfunction and it might be possible that I had pressed the accelerator manually resulting in the crash. However, I know this is not true. So in the end it became my word against theirs. No engineer ever called me to get more details about the crash - like how high the wall was, how much distance was there between the car and the wall when I engaged the auto-park feature etc. It appears to me that they were not really interested in investigating the incident but simply wanted to put it as a user error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The BMW engineers have claimed that they have inspected the car and its park assist systems. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warnings. The reverse parking system worked perfectly fine when the parking lot had a full wall at the rear. It only malfunctioned when the wall height was partial (3 feet in this case)