NHTSA Complaint #11494114 — 2017 CHRYSLER PACIFICA

Greetings, have a 2017 Chrysler Pacifica that at 43k miles started making a front end noise. The steering wheel now sometimes locks into place for a second or two while turning. Dealership states it needs a needs rack and pinion. Contacted Chrysler as this was a CPO vehicle that supposedly was checked out drastically to be able to receive the CPO warranty. Issue started less than 1k miles after purchase. Chrysler states they will do nothing except warranty the new part which is 1800 alone. I’ve read a lot of people are having this issue. How can a car that the steering wheel locks into place not be considered for a recall?