NHTSA Complaint #11494037 — 2018 DODGE GRAND CARAVAN

The sliding door on the driver's side is locked closed and it cannot be unlocked or opened. The sliding door on the passenger's side can be opened and closed, but cannot be locked. As such, that door can be opened when the van is driven. The door locking failures occurred without any warning. According to the mechanic, both failures were due to worn door latches, which can be repaired/replaced for more $1,300 each in parts and labor. The van was purchased used more than 5 months ago with an odometer reading of 61,380 miles. The odometer read 71,173 miles when the van was dropped off today to have the door latches fixed. A request was made for all replaced components and parts to be retained for inspection, if warranted at a later date.