NHTSA Complaint #11493926 — 2020 GMC ACADIA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11493926
Vehicle	2020 GMC ACADIA
Component	ELECTRICAL SYSTEM
Date of Incident	November 16, 2022
Date Filed	November 17, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The vehicle’s lock/unlock feature is inoperable either via the buttons on the door inside the vehicle or via the key fob. There is no manual way to lock/unlock the vehicle from inside the vehicle. Driver and passengers could only exit vehicle via rear lift gate or thru the vehicle windows. Should driver or passengers have had mobility issues or not been able to crawl through the vehicle to exit via the tailgate, they would not have been able to exit the vehicle in the event of any emergency. Incident has happened on at least 3 separate occasions.

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