NHTSA Complaint #11493865 — 2019 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11493865
Vehicle	2019 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	August 4, 2022
Date Filed	November 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Problem started Aug 4, 2022. I went to start the car & the battery was dead. Jumped it, ran errands. Two days later dead battery again.Kept happening even though no lights left on when car turned off. Finally called dealership & they said battery was bad so it was replaced.3 weeks later battery went dead after car sat unused for 24 hrs. Was told car needed to be driven everyday to keep battery charged. I'm retired & don't drive everyday. Dealer then advised it was due to the control area network (CAN) system in the car & to contact Subaru of America. Apparently it doesn't go into sleep mode & drains the battery when the car isn't in use. Subaru is not being up front about this & it's dangerous.

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