NHTSA Complaint #11493711 — 2023 VOLVO XC60

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11493711
Vehicle 2023 VOLVO XC60
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DC

Consumer Description

After having my car for three weeks, the paint was permanently damaged by an inordinate amount of leaf prints and water stains. Even multiple rounds of polishing didn't fix the issue. Volvo claims this is not covered under warranty, as the damage occurred because of outside influences. I have a hard time believing they think this is an acceptable level of damage from a quite benign, normal level of outside exposure, especially because the dealership GM, the salesman, the detailer, and several car paint experts have never seen this before.

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