NHTSA Complaint #11493224 — 2011 MAZDA MAZDA6

October 11, 2022 I hit a steep curb while pulling into a gas station before heading to work, which caused alignment issues. I originally thought it was just about that time for an alignment so I drove my car to tire discounters. [XXX] the manager there called me and told me pretty much the sub frame on my car was rusted so bad that he doesn’t even know how I made it to their facility, and pretty much it would cost more to fix than the car is worth, so I should think about trading it in or I would have to look elsewhere for someone to fix the sub frame. After google search about this particular part, my store manager found a recall for the Mazda subframes claiming the listed states fail to put a coating on the subframe to protect the car from rusting. The car originated from Michigan which was one of the states listed on the recall list, so I called Nelson Mazda in Murfreesboro, TN and they had informed me that this particular part was already fixed in 2019 but judging by the picture [XXX] from tire discounters sent me. No one actually fixed anything, so someone falsely lied on documentation so [XXX] from Mazda agreed to take a look at it and he agreed that this sub frame was not “properly” done and had to wait a couple days to get approved in order to redo the recalled part. Well due to sub frame rusting caused additional problems like replace the front uppers control arm, the struts, the front control arm, and the tie rod end needs to be replaced as well. I specifically asked [XXX] if the sub frame was done correctly the first time would these additional problems exist and without any extra explanation he said “No.”, but he informed me Mazda is only taking care of the subframe at no cost, and an alignment. The alignment would prove useless without catering to the other maintenance that needs attention as well, and I do feel since the recall wasn’t not done properly I should not be responsible for additional costs as well. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)