NHTSA Complaint #11493112 — 2015 HYUNDAI SANTA FE

I bought a Santa Fe Sport made by Hyundai Theta Engine Settlement Ext Warranty on March 18, 2022. Also, I did the maintenance and changed the oil after about three months. On August 29, my vehicle shut off while driving without any alarm and did not start again. Imagine what a severe accident may happen to me; thankfully, no one was injured. I towed the car to the Hyundai Wolfchase dealership, in Cordova, TN, and they set an appointment for October 20, 2022. After waiting 50 days, I towed it again there, and their inspections showed the engine seized, and the estimation for repair is $8,200.00. I contacted Hyundai's customer care to use the vehicle warranty that can recall the engine for a vehicle less than ten years old. But they declined my request due to Campaign 953 software that should be installed in my car!!! I did not know about it, and it was not my fault that this car did not have this alarm system.