NHTSA Complaint #11492929 — 2019 HONDA PILOT

For several months I have been experiencing occasionally and randomly a complete shut down of my vehicle whenever I'm at a complete stop. I need to restart my vehicle completely which typically turns on, but in some instances I have to try up to a couple of times. This has happened over a dozen times in a 6-9 months time frame. Sometimes when restarting the vehicle a message will appear on my screen that says my auto theft has been disabled and stays on until the next time I restart. This issue has been a source of anxiety for my children and I and we feel unsafe. I dropped of my vehicle at the dealership and they explained that my 2019 is due for a new battery which is being installed today 11/9/2022 at 45k miles. I never got a warning that a new battery was required and I've been informed by the dealership that "old codes had to be erased". They are assuring me that this will take care of the problem I have been experiencing for months.