NHTSA Complaint #11492758 — 2016 SUBARU LEGACY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11492758
Vehicle 2016 SUBARU LEGACY
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Having a problem with battery draining while the car is turned off. Experienced it previously 24,095 miles and 3 years on the first battery. Had to call AAA and get a jump start, and simply replaced the battery (9/18/19). Over the last year started experiencing similar problems with the replacement battery, and bought a battery charger, so when it would not start in the morning, I would put it on the charger and use my other car (a 2020 Subaru Forester). Took the Legacy to the dealer (10/15/22 - 39,224 odometer reading), he tested the battery, and said there was no problem. Went on vacation for 5 days, came back, and again the car would not start. Took it to another battery dealer, after charging, and they also said there was no problem with the battery. Recently found out that Subaru has agreed to a settlement in a class action lawsuit. Since Subaru understands the problem Hardware/ Software problem with the CAN system, why the affected vehicles are not subject to recall. Vehicles include 2015 - 2020 Outback; 2025 - 2020 Forester; 2015 - 2020 Legacy; 2015 - 2020 WRX; 2019 - 2020 Ascent. I would think the possibility of stranding a motorist in a remote location, adverse weather conditions, etc. would deem this defect to be serious safety defect.

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