NHTSA Complaint #11492746 — 2020 RAM 2500

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11492746
Vehicle 2020 RAM 2500
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

This complaint is regarding NHTSA Recall #21V-880, or Manufacturers recall # Y78 safety recall regarding main fuel pump replacement on my 2020 Dodge Ram truck with a Cummins diesel engine. I brought this recall to the attention of my servicing dealer in Feb of 2022. They advised due to Covid manufacturing delays, it would be a long time before my truck would be repaired. I spoke with them yesterday, Nov 7-22, they advised I am still number 40 on the list and that they are only allowed to order one pump per week. This process is unacceptable. I have not been driving the truck due to the potential safety concern of a failed pump causing loss of power and potential accident in traffic. I have found out thru dealer sources that there are 371 of these pumps in parts depot in Portland Oregon, 2 hrs from my house. So it doesn't seem there is a shortage of these parts, as there are several parts depots across the nation with these stocked. This is a consumer safety issue that should be addressed in a timely manner. It seems that it is being treated as a convenience issue. Please advise, thank you.

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