NHTSA Complaint #11492385 — 2020 HONDA CIVIC

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11492385
Vehicle	2020 HONDA CIVIC
Component	ELECTRICAL SYSTEM
Date of Incident	November 3, 2022
Date Filed	November 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Hello. I have a 2020 Honda Civic Hatchback Sport. The stock audio system makes a VERY loud crackle and popping sound before completely cutting out, this abrupt malfunction frightens me and hurts my ears. Additionally the malfunction of this audio unit may cause other safety problems because it is connected to the back-up camera which can freeze/reboot randomly when the electrical/software malfunction occurs. I listed the most recent incident date below however this problem has been intermittent since I purchased the car new in 2020. My car is now out of warranty and Honda refuses to address the issue even though it was present before 36,000/3 years. Thank you.

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