NHTSA Complaint #11491569 — 2009 FORD ESCAPE

The contact owns a 2009 Ford Escape. The contact stated while driving 30 MPH, the steering wheel became stiff with the power steering assist warning light illuminated. The contact that while accelerating, the steering wheel started operating normally. An independent mechanic diagnosed the vehicle and stated that the power steering control module (PSCM) needed to be replaced; and advised the contact to contact the dealer for assistance. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was contacted and also stated that the vehicle was not under recall. The failure mileage was 270,000.