NHTSA Complaint #11491461 — 2019 NISSAN LEAF

The issue with our car is that the Distance-to-Empty (DTE) calculation for miles remaining for battery charge is very inaccurate. This issue causes the car to prematurely alert the driver that the battery is depleted when it truly is not depleted. While not a true safety issue, it's a driver distraction that can certainly lead to a safety issue. Here's an example of the problem: 1. Fully charge vehicle- the DTE registers 223 miles remaining; reset trip meters. The LeafSpy application shows a 215.9 miles which appears the more accurate reading. 2. Drive 158 miles, the DTE now says only 3 miles remaining. (The DTE dramatically drops after 100 miles of driving each time). The car's historic miles/KWH is 3.9 and is consistent so issue is not related to lost efficiency. 3. Drive another 14 miles to 172 miles, LeafSpy indicates a 23.8% Battery State of Charge and 49.5 miles remaining to 2% charge 5. Check the math for LeafSpy: 216 - 172 = 44 miles 6. I have been auditing the car for a few months and LeafSpy is super accurate. The battery is good, the Nissan DTE calculation is not. We have taken the car to two dealers and have contacted Nissan EV Customer support (1-877-664-2738). I warned Nissan I was going to issue a report so things get documented more.