NHTSA Complaint #11491433 — 2012 FORD FUSION

2012 Ford Fusion SEL VIN: [XXX] On Wednesday evening, October 26, 2022, my daughter was parked in a shopping center lot. When she returned to the car and started it, she got an alarm and a warning light on the dash, stating: "Power Steering Assist Fault". She contacted me in a panic, and told me that she could not turn the wheel at all. After making arrangements to pick her up, the car was towed to a local mechanic the following day, October 27. The mechanic explained that the 2012 Ford Fusion had a recall for my specific year, make, and model for that exact problem. I had not, however, received a recall notice. He suggested that we contact a Ford dealership to make the necessary repairs, as specified in the recall. I had looked up the warning message on the computer, and was aware that my year/model Fusion had a known power steering problem. However, when we contacted a Ford dealer, he stated that my VIN number was not included in the recall. He quoted a repair price, over the phone and without looking at my car, estimated at over $2,000.00. I am a senior citizen with only my social security income. This is my only vehicle, and my daughter needs it for transportation to and from work. Obviously, the car is dangerous to drive without repairs. As of this date, the car is at the shop where it was towed, and I don't know of any options. From what I can gather, all of the problems prompting a recall on 2012 Ford Fusions are identical to the problem I have. I would very much appreciate some assistance and advice on how to proceed in this matter. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).