NHTSA Complaint #11491319 — 2019 SUBARU OUTBACK

Original battery failed 7/2022. As stranded AAA installed new battery. New battery gets drained while car is off within a few days. Subaru class action lawsuit states dealer to provide new battery replacement and provide diagnostic procedures. Dealer diagnosed the problem as excessive draw on battery when car off. However dealer refuses to provide supposed ecu flash to car unless a new subaru battery is purchased. Class action lawsuit does not contain any language stating customer must have a subaru provided battery in car to receive flash. Further class action language specifically provides relief and compensation when owners are “stranded” as a result of drained battery. This would supercede any implied requirement that owner would have had to locate and bring car to a authorized subaru dealer for repair. This subaru issue is in fact a safety issue as owners are caught in unsafe situations ie shopping malls, parking lots, gas stations with a dead battery. The car obviously has a defect in engineering and replacing batteries does not alleviate the underlying issue.