NHTSA Complaint #11491191 — 2017 FORD MUSTANG

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11491191
Vehicle 2017 FORD MUSTANG
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

I had a recall repaired on my 2017 Ford Mustang at a Ford dealership, the recall repair had to do with the backup/rearview camera not working properly. After they repaired the wiring in the trunk compartment, the back up camera is still not working properly and becomes blank or distorted when putting the vehicle in reverse. I called the dealership to have it looked at and fixed because the nhtsa website states that "Dealers will inspect and repair the decklid wiring harness AND/OR REPLACE THE REARVIEW CAMERA, as necessary, FREE OF CHARGE.". The dealership inspected my 2017 Mustang, again, and sent me a text message with a website link attached stating the cost for the repair and that I would need to pay for the repair totaling $316.59.

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