NHTSA Complaint #11491167 — 2014 NISSAN ROGUE

Hello, I own a 2014 Nissan Rogue. The driver side window does not and has not functioned for the past year. In addition, there is a burning/fuel type odor present in interior of the vehicle. In October of 2021, I had taken my vehicle to Reedman Toll Nissan (Drexel Hill, PA) and paid $225 to have the window problem diagnosed and it was determined that there was an issue with the harness that caused the malfunction and that the wire harness needed to be replaced at upwards of $700. I opted out of the replacement at that time. In July 2022, returned to the same location for an annual inspection and the dealer wanted to charge the now $250 diagnosis fee that was just paid for months prior. At this time the recall was known and the remedy was announced yet the dealer did not address. Last week I returned to the same location to have the Recall R21B9 performed and the outcome that was noted was that no issues were found. Yet the window still does not function. There was not a clear indication as why it was deemed that the recall is not what is causing the window to not operate. I reached out to the service manager and got conflicting responses to that questions. I have reached out several times to Nissan Customer Relations and for clarity and was told that it was a "one time only" deal to bring the vehicle in to address the recall, even if the work was not completed on that visit. There has been no indication that Nissan is willing to fix a known, safety recall issue. Instead complete denial of the issue. I appreciate your attention to this matter.