NHTSA Complaint #11491116 — 2015 SUBARU FORESTER

This is a known recall in 2019 with Suburu Foresters manufactured between 2015-2018 when the passenger seat has a heating feature. The recall was because the passenger-side front airbag Occupant Detection System (ODS) harness malfunctions over time causing the passenger to not be detected so the airbag does not deploy. My 2015 Suburu Forester which has heated seats happened to not be included in this known recall. However, my vehicle has the same malfunction as the recall. We have taken the vehicle to the dealership where they confirmed the malfunction in the ODS when running a diagnostic test. We notified Suburu’s customer service about the malfunction but they are not willing to repair this known major safety issue and are expecting us to pay out of pocket for the all parts and labor because my VIN was not included in the 2019 recall. The recall number was WUM-98R and the NHTSA ID is 19V-701. This is a major safety issue that could result in a death or severe bodily injury and it is unacceptable that my vehicle, which meets all the criteria of the recall, was no included in the recall. We should not have to pay out of pocket for a malfunction for a device that is intended for safety.