NHTSA Complaint #11491100 — 2019 BUICK ENCORE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11491100
Vehicle	2019 BUICK ENCORE
Component	SERVICE BRAKES
Date of Incident	August 15, 2022
Date Filed	October 27, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

10/26/2022 Dealer inspection of vehicle brake system. Owner concerned with pulsing sensation at higher speeds when braking. Dealer discovered 'uneven pad wear on front axle and rear rotors worn and have excessive thickness variation.' Dealer 'recommends front and rear brake job.' Vehicle has 23,600 miles. Brakes are wearing excessively for low mileage. Dealer verbally recommended future inspection of brake system at intervals of 15,000 miles. Vehicle has been owned for 40 months. Outside of warranty by 3 months. Average of 7900 miles driving per year.

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