NHTSA Complaint #11491076 — 2021 MERCEDES-BENZ SPRINTER 2500

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11491076
Vehicle 2021 MERCEDES-BENZ SPRINTER 2500
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understandably pass me as the speed limit is usually much higher. Even though they pass me the van does not register that car on the radar in regard to its failure state. When the radar "detects" that it's failed (which it has not) it disables the adaptive cruise control, emergency braking, and in general any speed control. This is a very drastic measure for a device that has not actually failed. Again, all cruise/ speed control functionality is disabled, and the vehicle must be driven with the peddle while the radar is in a "failure" state. To restore functionality, I have to tailgate another car, if there is one around, for 5 to 10 miles. Once the radar is happy with seeing enough return signals it will re-engage the adaptive cruise control and emergency braking. If there are no other vehicles around for the next hour the process repeats. Attached are photos that should also be geo-marked, along with a screenshot showing the progression of the photos on a map.

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