NHTSA Complaint #11490815 — 2016 CHEVROLET SUBURBAN

The contact owns a 2016 Chevrolet Suburban. The contact stated that after restarting the vehicle, the vehicle would not properly accelerate while depressing the accelerator pedal. The contact stated that the vehicle eventually stalled. After restarting the vehicle, the vehicle would not accelerate above 10 MPH. The vehicle was towed to an independent mechanic who diagnosed that the torque converter was faulty and had caused damage to the transmission. The contact was advised that the transmission needed to be repaired. The transmission was repaired, and the failure was remedied. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 123,123.