NHTSA Complaint #11490805 — 2020 HONDA CIVIC

The contact owns a 2020 Honda Civic. The contact stated while driving 70 MPH, the steering wheel inadvertently seized, causing him to temporarily lose control of the vehicle. The contact was able to veer to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. Several unknown warning lights were illuminated. The contact was able to drive the vehicle to his residence nearby using his physical strength to steer the vehicle. The vehicle was towed to the dealer where it was diagnosed that the electrical wiring harness had been chewed by rodents, which caused the electrical failure. The contact notified a second unknown dealer for second opinion, and the second dealer advised that the failure could also be a manufacturing defect. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 20,000.