NHTSA Complaint #11490510 — 2017 HARLEY-DAVIDSON FLHXSE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11490510
Vehicle 2017 HARLEY-DAVIDSON FLHXSE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

At the 25K service no mention was made by the service tech. At the 30K service I was informed that oil is migrating form the transmission to the primary case. I was told to operate for 1000 miles bring it back to be verified. Brought it back on 10/22/2022. It was verified that oil is in fact migrating from the transmission to the primary case. This is a known problem with the M8 motorcycles. A service bulletin (M1492) has been made and the dealer stocks the repair kit. Part number 26500027. My concern is that the transmission (gearbox) will run low on lubricant and lock up while in use. This applies to 2017 - 2019 touring motorcycles. The dealer said this may or may not correct the issue. Also it is only covered if the vehicle is still under the factory warranty. No extended warranty will cover this. My cost for this was $283.29 . I do not agree that consumers should need to pay for known issues like this. Corrective action would be greatly appreciated. Thank you,

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