NHTSA Complaint #11490026 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the steering wheel became firm with the power steering assist and service now message displayed. Due to the failure, the contact called a relative to tow the vehicle to her home where it remained in her possession. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact also called the manufacturer and was notified that her vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was unknown.