NHTSA Complaint #11490024 — 2008 FORD FUSION

The contact owns a 2008 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal went down to the floorboard. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. However, upon inspecting the vehicle, the dealer informed the contact that the vehicle had passed inspection and did not need to be repaired under the recall. The dealer then marked the recall as complete. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance and referred the contact to the NHTSA Hotline. The failure mileage was approximately 200,000.