NHTSA Complaint #11489729 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 25 MPH, the vehicle started to shake and the engine overheated. The check engine warning light and the temperature gauge warning lights were illuminated. The contact was able to coast the vehicle off the road. The vehicle was towed to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was then towed to Midas where it was diagnosed again that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was guaranteed a 2-year warranty, but no further assistance was provided. The failure mileage was approximately 128,000.