NHTSA Complaint #11489627 — 2014 DODGE AVENGER

The contact owns a 2014 Dodge Avenger. The contact stated that while her husband was reversing the vehicle out of a parking space, the driver’s side air bag was independently deployed without incident. The contact stated that a grayish-colored smoke was coming from underneath the steering wheel after the deployment. The contact initially called her insurance provider who referred her to a local dealer; the dealer then referred her to the manufacturer and a claim was filed. The vehicle was taken to Bakersfield Chrysler Jeep (3101 Cattle Dr, Bakersfield, CA 93313) where an inspector was sent from the manufacturer to investigate the failure. The contact then received an email from the manufacturer that stated that her claim was denied and that the failure was a result of normal wear and tear. The vehicle was not repaired. The failure mileage was approximately 117,000.