NHTSA Complaint #11489580 — 2014 FORD F-150

Vehicle was repaired under recall Ford Safety Recall 16S24, due to failing brake master cylinder which was leading to total brake failure. The subject vehicle (VIN 1FTFW1CT6EFB00788) was taken into a Ford Service center to perform the recall repairs in Mar 2017. Ford replaced the mater cylinder at the time under the recall. Recently (10/13/2022) the vehicle experienced complete brake failure while driving with all the same symptoms described in the original Ford Safety Recall 16S24. Audible chime with full screen screen message on the dash cluster warning of brake issues. The vehicle coasted to a stop after taking appropriate actions (downshift and e-brake) to come to a stop without crashing or injuries. The vehicle was towed to a Ford Service center for diagnoses. Ford diagnoses was rear seal failure of the master cylinder which allowed all the brake fluid from the reservoir to leak into the brake booster, leading to brake failure. This is the exact scenario described in Ford Safety Recall 16S24. Neither the Ford Service Center or Ford Corporate Customer service (Ford Case # CAS 39130043) will acknowledge repairs as they indicated that the recall is no longer applicable to my vehicle. I don't know if Ford used the same suspect master cylinder P/N to execute the repair, however it seems the issue described in the original recall is still an issue even after recall repairs are performed. At this point, Ford is charging me for the repairs to fix the issue, however the greater concern is that people driving the vehicle in the recall after getting this recall completed might be at risk of crash and injury. Also learning online that I am not unique with the issue described above. Please let me know if there is any additional information such as the latest Ford diagnoses report or documentation is needed to help further escalate this complaint.