NHTSA Complaint #11489186 — 2018 DODGE DURANGO

The LCD Screen for my computer has an awkward spot in the top right corner when I bought my vehicle (which only had a very few miles on it). I thought it was just cosmetic and didn't worry much about it. Eventually, the awkward spot spread into a crack across the top of the screen. I have read online that this is a known problem that occurs on many of the vehicles of the same year and make. The screen began to perform on its own, it pushes multiple buttons constantly. This is more than an irritation it is a safety hazard for my family. The screen controls my heat and air, it turns the heat up and down, from hot to cold and hot again. I cannot defrost my windshield, as the air flow continues to switch from blower to blower. The seat warmers turn on and off. I am unable to control them, and my passengers can be burned. My backup camera does not function properly effecting the safety of everyone around us. The screen has pushed emergency call more than once. and totally controls my phone making calls and randomly hanging up on calls as well as muting or turning on and off apps. This is very dangerous for me, as the driver, trying to grab my phone and stop the emergency calls and other things. I cannot start my car using the auto start to warm up and defrost because the vehicle will not stay on defrost it will continuously switch around. The uconnect usually warns me of traffic hazards and storms in my area, as well as posting the speed limit and directions on the screen. Without these items, I put myself and my passengers at risk each time we are in the car. According to many dodge, durango, and general safety forums and blogs I have read, this is a common problem in this vehicle. This should be a safety recall for many reasons. How can I make a claim to get this replaced at no cost.