NHTSA Complaint #11488815 — 2015 TESLA MODEL S FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Complaint Details

ODI Number	11488815
Vehicle	2015 TESLA MODEL S
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	September 10, 2022
Date Filed	October 11, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Tesla sent an “Over the Air” software update to my car that compromised the original functionality as designed at the date of manufacture. The software includes advancements that when installed on the original MCU1 hardware causes connectivity issues and significant delays in the Tesla Autopilot system, making the safety assistance system untrustworthy. Tesla informed me this is expected behavior when using the new software on the MCU1 hardware and that it was on the customer to upgrade to the newer MCU2 hardware at a cost of $2250 even when the car is covered under a full warranty.

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