NHTSA Complaint #11488784 — 2010 HONDA CIVIC

I purchased a used Honda Civic last summer. This year I started receiving recall notices. I did not respond until the notice told me that they could provide a loaner because I don't have a ride to drop off and pick up the vehicle. I have made at least 4 attempts over the last couple of months to remedy the airbag situation, but the Honda representatives were not willing to set up a loaner vehicle. Then when they finally seemed like it would happen, I was told that I don't have the right insurance and they won't do it for that reason. I know the company needs to fix millions of these air bags and are trying to save money but, I need them to fix mine too. Now they say they can't accommodate my situation. I am asking Honda to please fix my airbag. The attached flyer states that it is dangerous and deadly and that they would do it. Thank you