NHTSA Complaint #11488228 — 2019 ACURA RDX

On July 24, 2022, while driving from Champaign-Urbana, Illinois back to our home in Lisle, IL, in a heavy rainstorm, our RDX suddenly started flashing the engine light and lost power on Interstate 57. We were fortunate to be able to maneuver it to the side of the road, and off the nearby ramp at Bradley, IL. We ‘googled’ the circumstances on our iphone, to learn that this is considered a serious, potentially life-threatening situation, and that Acura recommended immediate Service Bulletin 20-053, dated May 25, 2021, states the symptom as “The MIL is flashing with loss of power.” It indicates “Corrective Action” for the RDX as “Update the PGM-FI and replace the intercooler, the intercooler outlet pipe assembly and the intercooler outlet hose.” Affected vehicles include “ALL” 2019-2020 RDX models.” Despite the Service Bulletin that was issued, many RDX owners, noted the same response from their local Acura dealer. They note that the dealers “played dumb,” claim they could not locate a Service Code, nor “replicate the conditions and response” in the shop…. precisely my experience! In fact, the Service Receipt, indicates the car was driven less than one mile, hardly sufficient to replicate conditions. Acura Client Relations has refused to assist. I contacted the CEO Jon Ikeda but his office has not responded. I fear driving the car in wet conditions.