NHTSA Complaint #11487970 — 2021 KIA SPORTAGE

The contact owns a 2021 Kia Sportage. The contact stated that while driving at an undisclosed speed, the front passenger’s side tire was punctured. The contact stated that while using the factory OEM jack to raise the vehicle to change the tire, the jack fractured causing the vehicle to collapse. The vehicle was taken to the dealer where the contact was awaiting the replacement jack. The manufacturer was notified of the failure and the contact left a voicemail but had not received a response. The failure mileage was 17,614.