NHTSA Complaint #11487878 — 2016 TOYOTA CAMRY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11487878
Vehicle 2016 TOYOTA CAMRY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

Roof and sunroof structures began making continuous loud "popping" noises, very startling and distracting to driver and passengers. Toyota is aware of the problem, it involves the structure of the sunroof mating to the structure of the vehicle roof. This defect has existed since at least the 2007 model year, and Toyota published official guides for Toyota dealer repair procedures. Toyota refused the procedure due to my vehicle being out of its 3 year/36,000 mile warranty, instead quoting around $1600 for the repair. The popping noises are very loud, similar to a rock hitting the windshield. This startles the driver and causes the driver to jump and lose focus. This is a very well-known defect and Toyota is hiding behind the fact that it usually begins after the warranty period is expired. Toyota should cover its repair.

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