NHTSA Complaint #11487657 — 2022 ENTEGRA ETHOS

This Dodge Pro Master Van is the housing for my Entegra Ethos Li 20T RV camper van, Unit Serial No: [XXX]. It was manufactured by Jayco in their Entegra facility. I purchased this RV in Tampa, FL at the LazyDays Dealership. I was on my first long road trip with my vehicle and staying at the Elkhart Campground in Elkhart, IN. On August 12, 2022 I was driving my vehicle when the smoke alarm went off. I pulled off the road and got out quickly. Not seeing smoke, I entered the vehicle via the passenger side sliding door. Right away there was a strong metallic smell in the air. I turned off the coach air conditioning unit and all other items. I opened all the windows and drove to the LazyDays dealership in Elkhart. I told them what had happened and asked the service department to look at the coach. On August 13th they were able to give me their diagnosis results. I had a thermal event. The computer board inside the a/c unit was melted. The wrong size wire connectors were used for the 8 gauge wires. The wrong connector had let the wires slip out causing them to touch and result in the thermal event. The technician also checked the wiring connections in the rest of the coach and found two nuts used to hold down wires and fuses near my batteries were loose allowing for possible arcing in this location also. On September 30, 2022 I received TSB#:22-075 from Jayco Motorized Division. I already have an appointment with LazyDays in Tampa. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).