NHTSA Complaint #11487253 — 2021 FORD BRONCO

In November 2021, I received delivery of my new Ford Bronco 4WD Badlands vehicle. I went for a road trip with my family and friends in my new car. While driving back, the car engine light appeared on the dashboard, along with the service alert, and the car began to make noise. I pulled over and tried to restart the car, but it never started. We were in the mountains, where there was no signal for more than ten miles. We were completely stranded, along with my kids, who were 13 and 16 at the time, and one of my friends' 8-year-old daughter. We were fortunate to be with our friends and he was able to take us to a near-safe area where we could contact Ford and the dealership. After 5 hours of waiting in a safe zone, we received a towing truck. I picked up the car with the towing driver and parked it at a nearly Ford dealership. We had to book a hotel room in the area, and the next morning I went to the local Ford dealership to request an appointment to see the problem, but they said they didn't have any appointments available for another three weeks and insisted I call Ford customer service again. Ford customer service arranged for the same towing company that came last night to help haul the car to my dealership, where I purchased this car. My local Towne Ford dealership was nice enough to inspect and repair the car, but after a few days, I had a similar issue and they suggested that they replace the engine with a new one. The dealership took nearly a month to ship and repair the engine replacement. A few weeks ago, as my family and I were driving from SF to LA, my car suddenly lost power. I kept getting the message, "Powertrain Malfunction/Reduced Power fault detected," and later, "Service Engine Soon warning," which states that the engine control system has determined that the turbocharger is producing less boost than normal.It was shocking because I was on vacation with my family in LA, and the kids were terrified to even be in the car. this are some experiences