NHTSA Complaint #11487052 — 2003 TOYOTA TUNDRA

The frame on this truck is completely rusted. There are several holes and cracks in the frame. You can pull chunks of the rusted frame off with your fingers. It is unsafe to drive and is a hazard to other drivers There are many photos online of this model of truck that have broken in half when the frame has failed. There are stories of people who are driving this vehicle and it breaks in half while on the highway causing injury. I took it to our local mechanic in June who said this truck is unsafe. I contacted the Iowa Attorney General's office and made a complaint. They put me in contact with Toyota's corporate office who referred me to their Brand Experience Center. They said it had to be evaluated by a Toyota dealer. I took it to the original dealer who sold this vehicle - Wilson Toyota in Ames Iowa- on September 27, 2022. Their service center says the frame needs replaced. They said they would not pay for any repairs. They said this truck had two safety recalls to replace the frame but they said they expired in 2012. I spoke to Toyota's Brand Experience Center again on the 27th and was told that my truck did not have any rust on it when it was taken in for the recall. Nothing was done to this vehicle when it was taken in for the recall repairs. There are many posts on Toyota forums that describe the same thing happening to other owners of this truck. - They are unaware of this condition of their truck frames until they bring it in to a reputable mechanic. The attached photos of this truck show the upper body is in good shape. But the frame is falling apart.