NHTSA Complaint #11486964 — 2014 FORD F-150

Catastrophic brake failure. Recal 16S24 was completed on this truck, but the "repair" failed. Either the same defective parts were put back in or new but still defectively-designed parts were installed. Current symptoms are identical to the text in the recall. Pedal goes to the floor, large quantities of brake fluid are pumped out of the master cylinder reservoir, little to no observable leaking of brake fluid is observed, so per the recall fluid is being pumped into the vacuum booster. Ford refuses to address the problem. Their official policy is no recall will be repaired more than once even if the supposed "repair" also catastrophically fails. Their goal appears to be to make the "repair" last just barely longer than 1 year so they can deny coverage thereafter and make the customer deal with the repeated failure. Failure was instantaneous in that the truck was just sitting in the driveway. Brakes were fine the night before, but the next day when I went to drive it the pedal went to the floor and the brake fluid reservoir was essentiall empty. Had I been driving or towing a trailer this could easily have resulted in multiple fatalities. Ford was adamant that subsequent failures are not their responsibility.