NHTSA Complaint #11486838 — 2019 SUBARU OUTBACK
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11486838 |
| Vehicle | 2019 SUBARU OUTBACK |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
I attempted to start my car, and found that the battery was completly dead. There had been no signs of battery trouble / fatigue prior to this incident. Due to this sudden, unexpected failure, I had the car towed to the nearest Subaru dealer, for cause and repair. World Subaru tested the battery and found it was damaged. They used analytics to determine the cause of the battery damage to be the "telematic module", which they claim was defective. They replaced the battery and telematic module, claiming both were defective. Since the telematic module is part of the car's computer system, I beleive it has an effect on vehicle safety.
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