NHTSA Complaint #11486721 — 2016 VOLKSWAGEN JETTA

The vehicle lost it's ability to shift into gear and accelerate on a busy road, almost causing a collision. Pulled over and it failed to shift into any gears, (as if it was in neutral with a higher engine RPM). According to the technician at the Volkswagon dealership it was a complete internal failure of the transmission, with an estimated cost of $8,600 for a new transmission. Looked up the issue on a popular car complaint site and saw the exact same symptoms from another driver but their technician suggested to replace the Mechatronic J743 with the transmission hydraulic pressure sensor G270. Their repair estimate was approximately $3,800. I brought this issue up to my technician's representative but I feel it fell onto deaf ears. Considering commission being attributed to the cost of repairs, I don't think it would be unbiased. I contacted VW customer service as I was told this was a "known issue" for the hybrid models and my year being the last of the 4 years in production. They were no help either. Major loss of trust on this car and Volkswagon in general.