NHTSA Complaint #11486236 — 2012 SUBARU LEGACY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11486236
Vehicle 2012 SUBARU LEGACY
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

In August & September 2022 , 4 times I was stopping at stop signs & red lights and my car shuttered & stalled. No warning lights showed on the dashboard. I contacted my mechanic & he said he was aware of this issue on certain Subarus, possibly a Torque Converter defect but thought there was an extended warranty & I should look into it. My car was purchased 7/30/12 & had 103,000 miles on it when this issue started in August. I wrote to Subaru of America explaining the problem. They told me that my car was out of the “warranty” since it expired at 100,000 miles OR on 7/31/22. They said I’d need to take my car to a Dealer & have them diagnose the car, & if it was this issue then it would be reviewed to see if they would offer any “good will assistance”. After reading many blogs I’m noticing many Subaru owners complaining of similar dangerous stalls. Why hasn’t Subaru been forced to recall all these vehicles? This is a dangerous situation. I also read an article in FORBES MAGAZINE From 2017 by Chris Jensen that Subaru was allowed to offer extended warranty on this faulty transmission part instead of a recall being issued. I. Don’t understand how you can overlook this SAFETY issue. I would like to know what recourse I have since this started happening just outside my warranty limits. Subarus comment re: “ it would be reviewed to possibly offer some good will assistance” Is just not good enough. I would appreciate a response and some assistance in this dangerous situation. I have a date set in October to have my mechanic check it Thank you.

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