NHTSA Complaint #11486093 — 2015 BMW X3

With under 90k miles on the vehicle, the car stalled on the highway. It was later diagnosed as a head gasket leak which caused coolant to leak into the combustion chamber thereby causing the vehicle to lose power. I contacted BMW North America and they did absolutely nothing to address the issue. They did have a computer related recall on the vehicle and I subsequently had it performed at one of their dealers after having to bare the expense of replacing the original engine with a used one as the cost to repair the original engine quoted me by the BMW dealership was in excess of $25,000. Yes you read it correctly the dealer gave me a repair estimate of a seven year old vehicle with nearly 90k on it of $25000. When I subsequently had a used engine installed they refused to do anything in regards to addressing the original engine stall. If your agency does nothing to protect consumers from this type of egregious activity you are of absolutely no use. This failure is catapult to negligence and the fact that the manufacturer took no action to correct its own defect is simply appalling. To have a perfectly maintained vehicle fail at highway speeds with under ninety thousand miles on it and suffer no consequence is not right. They wanted me to spend more to correct their defect than the car was worth in order for them to give me any assistance. Which is why I'm writing you this complaint today. To manufacture a luxury priced suv with as little backing as they have shown should be against the law. We ran high octane fuel at a cost disproportionate to the outcome we suffered, if you will not address this issue please direct me to whatever agency that protects consumers from substandard manufacturers. This car did not live up to the price it was listed for and they should be held to account for that fact.